1 ) All items are new, in original packages, unless stated otherwise.

2 ) If the wrong item is shipped -which is rare- we will exchange it and pay shipping cost both ways ( We will email return label ).

3 ) Defective items will be exchanged for new one and we pay shipping cost both ways ( We will email return label ).

4 ) Customer service is my number 1 priority any questions call me at 813-653-3322 or cell 813-707-4616. If I don't answer leave message and I will call you back or email me direct at billstrainstrack@aol.com or use my contact form found in CONTACT US tab ( Top of page )

5 ) Insurance: 1st class and standard post has no insurance, priority mail is insured for up to $100.00, UPS shipments are insured for up to $100.00. If you like to purchase additional insurance click on shipping insurance in categories section on home page. once shipper has item it between shipper and you if damaged and unless you took extra insurance

6 ) Regarding Returns: subject to 10% restocking fee, We will take back any unused item in its original unopened package ( see exception for electronics ) subject to inspection. For electronics, contact the manufacturer concerning product warranty, unless the package is still in its original unopened blister or sealed package. Contact Bills Trains before returning any item.

7 ) Preorders are taken for future products A) Must be in by day before deadline. B) Must have credit card information on file. C) A 15% "not taken" fee will be charged if we can’t stop item if you change your mind. ( When you preorder it is understood by most manufacturers and distributors that we and you will agree to accept order. D) In most cases, if ordered by due date, we will get item. E) In rare cases if manufacturer short ships to distributor we will try to get one for you from another distributor or directly from the manufacturer.

8 ) On special orders shipping fee may be modified to correct any discrepancy after I get item. Some items from Micro Engineering (over $200 ) are shipped from Missouri. You pay shipping from Missouri which is usually cheaper.

9 ) I reserve the right to cancel any order and reserve the right to correct typo’s or mistakes ( you can cancel if you don’t like the correct price. )

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